WhatsApp Business
Every chat, beside the customer it belongs to.
WhatsApp Inbox is a shared WhatsApp Business inbox built into KahuLogic. Connect your number and every customer chat appears next to that person's CRM record, bookings and campaign history. Kahu drafts the reply from your Brand Kit facts, files new enquiries as leads, and a person always sends the message.
Reply with the whole history in view.
Connect. Chat. File.
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Connect your number
Connect your WhatsApp Business number in Integrations. Chats appear in the shared inbox within minutes, each beside the customer record, with a reply drafted from your Brand Kit facts.
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See the customer, not just the chat
Each conversation sits next to the customer record: bookings, emails, enquiries and opt-ins.
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Reply with Kahu’s help
Ask Kahu to draft a reply from your Brand Kit facts. You read it and send it.
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Keep it on the record
Every exchange is kept with the customer in Kahu CRM, so nothing lives only on one phone.
Where a connected inbox pays off
Any business whose customers already message on WhatsApp: salons taking bookings, trades quoting from photos, clinics confirming appointments, shops answering stock questions after hours.
Works with everything else you run on Kahu.
New numbers become leads in Kahu CRM, opt-ins feed Kahu Reach audiences, bookings made in chat land in Kahu Bookings, and Kahu Assist summarises what needs a reply.
Guides and insights from the KahuLogic blog
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Frequently asked questions
What is a WhatsApp Business inbox?
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A WhatsApp Business inbox is a shared workspace where a team answers customer WhatsApp messages from one number, with assignment, history and notes, instead of one person's phone. Kahu WhatsApp Inbox adds the customer's CRM record, bookings and campaigns beside each thread.
Do I need a WhatsApp Business number?
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Yes. Connect your existing WhatsApp Business number from Integrations, or set one up during onboarding. Chats appear in the inbox within minutes, and your customers keep messaging the same number they already have.
Can WhatsApp conversations connect with my CRM?
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Yes, automatically. A new number becomes a lead in Kahu CRM; an existing customer's chat attaches to their record. Bookings made in the chat appear in Kahu Bookings, and Kahu Reach can send opted-in updates and reminders on WhatsApp.
Does Kahu reply to customers on its own?
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No. Kahu drafts a reply using your Brand Kit facts (hours, prices, services) and the customer's history, and a person reads it and sends it. You can approve a draft in one tap, edit it, or write your own.
Can several people share one WhatsApp inbox?
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Yes. Assign chats to team members, leave internal notes and see who is replying. Everyone works from the same number and the same history, so a customer never has to repeat themselves.
Is WhatsApp Inbox included in my plan?
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Yes. WhatsApp Inbox is part of every KahuLogic plan, including the free 7-day trial. WhatsApp's own per-conversation fees, where they apply, are billed by Meta and are separate from your plan.