WhatsApp Business
Every chat, in one shared inbox.
WhatsApp Inbox is a shared WhatsApp Business inbox built into KahuLogic. Connect your number and every customer chat appears in one inbox your team works from, with each conversation's full history. Kahu drafts the reply from your Brand Kit facts, and a person always sends the message.
Reply with the whole history in view.
Connect. Chat. Reply.
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Connect your number
Connect your WhatsApp Business number in Integrations. Chats appear in the shared inbox within minutes, ready for a reply drafted from your Brand Kit facts.
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See the whole conversation
Each thread keeps its full history and the contact's marketing opt-in.
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Reply with Kahu’s help
Ask Kahu to draft a reply from your Brand Kit facts. You read it and send it.
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Keep it in one place
Every exchange stays in the shared inbox, so nothing lives only on one phone.
Where a connected inbox pays off
Any business whose customers already message on WhatsApp: salons taking bookings, trades quoting from photos, clinics confirming appointments, shops answering stock questions after hours.
Works with everything else you run on Kahu.
Every reply waits in Approvals with the rest of your Kahu work, and Kahu Assist summarises what needs a reply.
Frequently asked questions
What is a WhatsApp Business inbox?
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A WhatsApp Business inbox is a shared workspace where a team answers customer WhatsApp messages from one number, with assignment, history and notes, instead of one person's phone. Kahu WhatsApp Inbox adds reply drafts from your Brand Kit facts, and every reply waits in Approvals before it is sent.
Do I need a WhatsApp Business number?
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Yes. Connect your existing WhatsApp Business number from Integrations, or set one up during onboarding. Chats appear in the inbox within minutes, and your customers keep messaging the same number they already have.
Can WhatsApp conversations connect with my CRM?
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Chats stay in the WhatsApp inbox, with each contact's opt-in kept there, and every reply waits in Approvals. A WhatsApp opt-in stays with WhatsApp: SMS and email audiences need their own consent.
Does Kahu reply to customers on its own?
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No. Kahu drafts a reply using your Brand Kit facts (hours, prices, services) and the customer's history, and a person reads it and sends it. You can approve a draft in one tap, edit it, or write your own.
Can several people share one WhatsApp inbox?
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Yes. Assign chats to team members, leave internal notes and see who is replying. Everyone works from the same number and the same history, so a customer never has to repeat themselves.
Is WhatsApp Inbox included in my plan?
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Yes. WhatsApp Inbox is part of every KahuLogic plan, including the 7-day trial. WhatsApp's own per-conversation fees, where they apply, are billed by Meta and are separate from your plan.