WhatsApp Business for small business

Set up WhatsApp Business on your existing number, connect it to a shared inbox so more than one person can answer, let AI draft replies from your real prices and hours, and make sure every conversation becomes a contact in your CRM. Approve anything that quotes a price.

Why WhatsApp has become the front door

For trades, salons, clinics and tour operators, WhatsApp is where enquiries arrive now: photos of the job, "are you open Saturday", "can I move my appointment". It is faster than email and less intrusive than a call. The problem is that it lives on one phone, and the phone is in the van.

Set it up properly

1. 1Use WhatsApp Business, not the personal appSame number, but you get a profile, hours, a catalogue and the ability to connect an inbox.
2. 2Connect a shared inboxSo the front desk and the owner both see the thread, and nothing depends on one phone being charged.
3. 3Give the AI your factsPrices, hours, services, parking, cancellation policy. Drafts are only as good as what you tell it.
4. 4Decide what sends itselfHours and directions can go automatically. Quotes and anything medical wait for a person.
5. 5Send every conversation to the CRMA WhatsApp enquiry that is not a contact is a lead you will forget.

Where Kahu fitsWhatsApp InboxKahu reads every WhatsApp message, drafts the answer from your prices and hours, and you tap send. Or let it send the routine ones itself.Your existing WhatsApp Business numberReplies drafted from your prices and hoursA person presses sendSee WhatsApp Inbox →Nikau Reeves+64 21 ··· ··· · via WhatsApp BusinessHey, anything free Thursday after 5? And roughly how much for a cut and beard trim?17:04Draft · from your price list and hoursKia ora Nikau, yes – 5:30 Thursday is free. Cut and beard trim is $55, about 45 min. Want me to hold it for you?EditSend

Privacy basics, wherever you are

• Tell customers what you keep and why. A line in your booking confirmation is enough.
• Only message people who contacted you or opted in. Broadcast lists need consent.
• Keep conversations in a system you control, not screenshots on a personal phone.